Aged & Disability

The Home and Community Care (HACC) program is jointly funded by the Commonwealth, State & Territory, and local governments.

The program aims to support:

  • Frail aged people or people with a disability who require support to maintain their independence in their own home and community
  • Carers who are seeking support to maintain their role

How can I get support?

The Home and Community Care co-ordination unit at the Council Offices will collect some initial information and book you in for an appointment in your home.

Who does it

A qualified staff member, called an Assessment Officer, will come and talk with you in your home. The Assessment Officer will collect information to gain a broad understanding of you and your family’s or carer’s needs, covering social, functional and emotional needs, medical conditions, family/support network, other services currently being accessed, and the possible referral to other service providers for services that Council’s HACC program cannot provide. You can talk about the areas you are seeking support with, and identify any issues and concerns you may have. You can also discuss what outcomes you are aiming for.

Together you will decide how our service can best work with you to achieve the outcomes you are seeking. This generally takes between 1 ½ - 2 hours.

Services Available

This could include:

  • In-home support by qualified staff to assist you with tasks you have difficulty doing by yourself, eg certain cleaning tasks, washing and/or personal care aspects (showering, dressing & grooming), and shopping
  • Respite - if you are a carer and need some time out for appointments, or social/ recreational activities, our support staff can provide quality time with the person you support
  • Delivered Meals, or support with food preparation
  • Social opportunities - linking people to social activities in your area. Council also support Planned Activity Programs in Avoca and Beaufort
  • Information, advice and support is provided to people and carers to enable them to make choices
  • Home Modification: provision of household maintenance tasks that address safety issues eg: installation of hand/grab rails, hand held showers, minor works on household steps/paths, safety key boxes. This does not include gardening
  • Community Transport: for eligible people – medical appointments only.

This process might involve putting you in touch with other support organisations or providing information to enable you to make the choice most appropriate to your capabilities and circumstances.

A support plan will be developed based on your discussions with our staff member. The focus will be on strengths, capacity and the person’s own goals. The emphasis will be on keeping you safe and independent and keeping you well and active in your community.


Council has a set fee structure for all HACC services. A client’s before-tax income needs to be established and then the Assessment Officer (in consultation with the client) will determine the level of fees to be paid, in conjunction with the Department of Health fees policy. The fee level can be negotiated where payment is a problem. Fees are not charged for a Living at Home assessment.

Here is a list of fees for HACC services for 2015-2016.


You can choose to have an advocate to represent your interests at any time, when interacting with our service. The advocate could be a person already known to you, or you could use a professional advocacy service.

For further information about Council’s HACC program, or to arrange for an Assessment, please contact the Home and Community Care Co-ordination unit at the Council Offices on 5349 1100.


Page last updated: 3:01 PM, 31 July 2015
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