Survey results are in: residents impressed with Council services

Tuesday 13 June 2017, 11:00 PM

Survey results are in: residents impressed with Council services

The community is impressed with Council’s delivery of waste management, emergency management and elderly support services.

The annual Community Satisfaction Survey measures Council’s performance across various service areas.

The 2017 survey revealed three areas of Council services have received a five-point increase in the past 12 months.

Residents are asked a series of questions via a telephone survey.

Waste management is the strongest performing area according to our residents, with an index score of 75.

Emergency and disaster management and elderly support services received an index score of 74.

Customer service was again a top performing area for Council, with an overall index score of 74.

Pyrenees Shire Council CEO Jim Nolan said Council participated in the survey each year to gauge its performance across a range of measures and seek insight on improving service delivery.

“Council’s overall Council performance score of 64 is above the small rural average of 58 and the state average of 59,” Mr Nolan said.

“We’re doing well in meeting community expectations but we know we can always strive to do better,” he said.

Council’s performance on unsealed roads received a score of 44, which is a strong indicator that a large part of the community continues to be dissatisfied with the standard of the gravel roads.

“We know we need to improve our unsealed road maintenance, which we hope to do through the delivery of the Gravel Roads Strategy,” Council Mayor Ron Eason said.

“Additional income raised as a result of the higher rate cap will be quarantined for road infrastructure renewal, with a focus on gravel roads over the next two years,” Mayor Eason said.

A copy of the Community Satisfaction Survey Report is available on by clicking this link.

Media: Council Communications Officer Kate Deppeler 0439 073 547

We acknowledge the people past and present of the Wadawurrung, Dja Dja Wurrung, and Djab Wurrung tribes, whose land forms the Pyrenees Shire. We pay our respect to the customs, traditions and stewardship of the land by the elders and people of these tribes.

Page last updated: 11:00 PM, 13 June 2017
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