Customer Satisfaction Survey Results 2018

Monday 18 June 2018, 1:46 PM

PYRENEES Shire Council has once again ranked above average in the annual Local Government Community Satisfaction Survey results.

According to the survey, the community was most impressed with Council’s performance in emergency disaster management, elderly support services and appearance of public spaces with index scores of 73, 70 and 69 respectively. An additional service area that outperformed the State-wide and Small Rural Council group averages was planning and building permits.

Pyrenees Shire Council CEO Jim Nolan said of the core performance measures, Council performed most strongly in customer service with an index score of 73.

“Pyrenees Shire Council continues to score above the Small Rural Council group average on all core measures, and significantly higher than the group and state averages on several key service areas including advocacy and community engagement,” Mr Nolan said.

“Our overall Council performance score of 62 is above the small rural council average of 56 and the state average of 59.”

Mr Nolan said while Council continued to meet community expectations, it was important to always strive to improve.

“The survey highlights that our key areas for improvement are sealed road maintenance, community consultation and communication,” he said.

Read the results here...

We acknowledge the people past and present of the Wadawurrung, Dja Dja Wurrung, and Djab Wurrung tribes, whose land forms the Pyrenees Shire. We pay our respect to the customs, traditions and stewardship of the land by the elders and people of these tribes.

Page last updated: 1:46 PM, 18 June 2018
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