Waste and Recycling app

Screen shot of the Pyrenees Shire Council Waste and Recycling App home screen on a mobile phone with 'Next bin collection' information

Pyrenees Shire Council is making it easier than ever to access all your waste and recycling information in one place with its new Waste and Recycling app. The app gives you access to important waste information such as bin day reminders and real-time service alerts.

From Thursday 2 April, residents can download the LoopedIn Councils app via the App Store or Google Play and select Pyrenees Shire Council to get started.

The app offers a range of helpful features, including:

  • Bin day reminders and service alerts 
  • Online waste collection calendars 
  • Issue reporting and feedback 
  • Waste and resource recovery facility information 
  • Recycling tips and resources 

The app will complement, not replace existing information channels. Residents can still access waste and recycling information via Council’s website at pyrenees.vic.gov.au, on its Facebook page, or through printed waste collection calendars.

Printed calendars remain available from the Beaufort Council Office, the Beaufort Community Resource Centre and the Avoca Information Centre.

 

How to download the Waste and Recycling app app

Download the Loopedin Councils app via the App Store or Google Play.

A screenshot of the Loopedin Councils app in the App Store library.

Open the app and agree the Terms and Conditions

Screen shot of the Loopedin Councils app with an image of a child and a parent putting rubbish in a bag and text below 'Smarter waste is just the beginning/          Screenshot of the Loopedin Councils app with text 'Terms and conditions''

 

Choose Pyrenees Shire Council and set your address

Waste app screenshot 'Select your council'          Waaste app screenshot 'Set your address'

 

Enable Notifications and bin reminders

Waste app screenshot 'Enable Push Notifications'          Waste app screenshot 'Bin reminders'

 

You are set to go!

Waste app screenshot 'All set!'

 

How to use the Waste and Recycling app

How do the reminders work?

Notification reminders are sent the day before collection.

You can choose your preferred time to be reminded to put your bins out.

How do I set up reminders?

  • Tap on the burger menu button in the top left of the app.
  • Under settings, set your Bin Reminders. 
  • Set your Reminder Time.

Waste app screen shot of menu items including Settings, Transfer Stations, Information Page, Education, FAQs and Contact Council             Waste app screenshot where the option of reminder time is highlighted with time options - 7pm chosen

How to turn off reminders?

  • Tap on the burger menu button in the top left of the app.
  • Under settings, turn off your Bin Reminder.

How can I find out on the app which bins will be collected next?

When you log onto the app, the home screen will have a list of your different bins and the date they are scheduled to be collected next.

Waste app home screen with a list of dates when bins are scheduled for collection

Where can I find the A-Z of waste to discover what items go in each bin?

You can find the A-Z of waste on a tile at the bottom of the home page. 

This lists what items to put in which bins on the app.

Waste app screenshot of home page with list of bins and scheduled collection dates and tiles with further bin information on each.

How can I find out when the transfer stations are open and what I can take there?

Tap on the burger menu button at the top left of the app.

Then choose Transfer Stations from the menu items.

How can I log a missed bin collection?

On the home screen choose the Make a Request tile, this will show you the missed waste collection option and other services.

Waste App - screenshot - Make a Request

How can I notify council of a damaged bin?

  • On the home screen choose the Make a Request tile.
  • This will show you a waste bin/replacement option.

Waste App - screenshot - Make a Request

How do I receive news and alerts?

To receive news and alert notifications, turn on your bin notifications reminder.

Click on the burger menu, then settings, notifications and bin reminders in your waste app.

Where can I get more information about waste in Pyrenees Shire?

You can find more information about waste services at Pyrenees Shire at the Pyrenees Shire Council website, www.pyrenees.vic.gov.au/wasteandrecycling.

What personal information do we collect?

The only information required to use the app is your physical address.

 

Problem solving

My address isn't listed in the property search

Contact the Council Frontline Services on 1300 797 363.

 

 

The bin calendar shows incorrect collection days

Contact Council Frontline Services on 1300 797 363.

 

I'm not receiving any notifications from the app

  • Check if you have enabled push notifications on your App.
  • Go to app Menu, Settings, Notifications and enable the app to allow Bin Reminders.

How much does the Pyrenees Waste and Recycling app cost?

The Pyrenees Waste and Recycling app is free for all residents to download and use.

FAQs 

You can access a full list of FAQs through the menu of the app.