Helpful contacts


My Aged Care

Web-based service established by the Australian Government to provide the starting point for seeking information relating to aged care, and for referrals to aged care services.

Freecall (except from mobile phones) 1800 200 422


Carers Victoria


Represents and supports those who provide care and support to family members and friends.

Provide advice, information and support for carers to improve their health, wellbeing, capacity, financial security and resilience.

Freecall (except from mobile phones) 1800 242 636

Fax: (03) 9396 9555
TTY: (03) 9396 9587

Office: Level 1, 37 Albert St ,

Footscray VIC 3011
Post: PO Box 2204,

Footscray VIC 3011

Aged Care Quality and Safety Commission

The Aged Care Complaints Commissioner provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government.

Freecall (except from mobile phones)

1800 951 822 - 9 am to 5 pm weekdays or leave a phone message

Postal Address:

Aged Care Quality and Safety Commission
GPO Box 9819
(In your capital city and state/territory)

Online Complaint Form:


Council On The Aging

(COTA Australia)

Represents and advocates for older Australians to ensure they are recognised by government, general community and media.

Phone: 08 8232 0422

Address: 16 Hutt Street, Adelaide SA 5000

Postal: GPO Box 1583, Adelaide SA 5001 Email:


Senior’s Rights Victoria


A free service to help prevent elder abuse and safeguard the rights, dignity and independence of older Victorians.

Freecall (except from mobile phones)

1300 368 821


Postal: Level 4, 98 Elizabeth Street, Melbourne, 3000

Consumer Affairs Victoria


Informs and protects all Victorian consumers and service users.


Consumer Affairs is a unit of the Department of Justice and Regulation, within the Victorian government.

Freecall (except from mobile phones) 1300 55 81 81

To make an appointment at our Grampians office, please call

03 4301 7000

Address: Grampians Office

Justice Service Centre,

206-208 Mair St,

Ballarat VIC 3350


Elder Rights Advocacy

A free, confidential and independent advocacy service for older people who are receiving an Australian Government subsidised aged care service in Victoria.

Freecall (except from mobile phones)

1800 700 600

Phone: (03) 9602 3066

Fax: (03) 9602 3102

Address: Level 2, 85 Queen Street,

Melbourne VIC 3000


Ballarat And District Aboriginal Co-op



Delivers health, social, welfare & community development programs to local Aboriginal people.

Phone: 03 5331 5344


Address: 5 Market Street,

Ballarat Vic 3350



Ballarat Regional Multicultural Council (BRMC)

Provides a range of culturally sensitive services and support to residents of migrant heritage.

Phone: 03 5332 5941 / 03 5332 5942

Fax: 03 5332 5944

Address: G Place

102 English Street,

Golden Point Vic 3350



McGregor Community Services

(Ararat & District Disabled Persons’ Association Incorporated



Assists people with a disability by providing opportunities for training, employment and community access. The organisation has a “flexible older persons program” which offers a range of preferred social and community activities.

Phone: 03 5352 3084

Fax: 03 5352 4806

Address: 39 Viewpoint Street,

Ararat Vic 3377

Post: PO Box 359, Ararat Vic 3377

National Disability Insurance Scheme (NDIS)

An independent statutory agency supporting people with a permanent and significant disability that affects their ability to take part in everyday activities.

Freecall (except from mobile phones)

1800 800 110

TTY: 1800 555 677, then ask for

1800 800 110

Post: GPO Box 700,

Canberra ACT 2601


Victorian Ombudsman


Investigates complaints made against Victorian government departments, local councils, most statutory authorities and some private bodies that provide services on behalf of the public sector.

Freecall (except from mobile phones) 1800 806 314

Phone: 03 9613 6222

Telephone Interpreter: 131 450

Onsite interpreter: 1300 655 082

Deaf or hearing impaired TTY users:

133 677 then 03 9613 6222

Address: Level 1 North Tower,

459 Collins Street

Melbourne VIC 3000

DX210174 Melbourne



Interpreter Services

If English is not your first language and you require an interpreter to assist you with accessing information and services we can assist you to contact an appropriate translation service in Melbourne.