Community Satisfaction Surveys

Person serving another person at the front desk of a library

Pyrenees Shire Council participates in an annual Community Satisfaction Survey, where the public is asked for their opinion on service delivery.

The survey provides useful feedback to Council and shows a year-to-year comparison as well as benchmarks the Council against other councils of a similar size.

The main objectives of the survey are to assess the performance of Pyrenees Shire council across a range of measures and to seek insight into ways to provide improved or more effective service delivery.

The survey also provides councils with a means to fulfil some of their statutory reporting requirements as well as acting as a feedback mechanism to Local Governments Victoria.

2026 Pyrenees Shire Council Community Satisfaction Survey Now Open

Each year, all Victorian councils participate in the Local Government Victoria Community Satisfaction Survey (CSS) to understand how residents perceive the performance of council services and activities.

Pyrenees Shire Council is conducting a Community Satisfaction Survey to better understand what matters most to our community and how we can continue to improve local services. The survey is managed by an independent market research agency, Klein Research with their fieldwork partner, TKW Research.

During March, some residents may receive a phone call inviting them to take part and share their views on Council services and facilities. The survey is anonymous and includes a range of questions designed to understand community perceptions of Council’s performance in delivering important services.

In particular, we are seeking community feedback on:

Overall council performance
Community consultation and engagement
Customer service
Council direction and priorities

Participation is completely voluntary and confidential. Individual and all responses are confidential and reported in aggregate only.

If you are contacted, we encourage you to take part in the survey - your feedback will help shape the services and programs that matter most to our community.

If you have any questions, please contact our Customer Service Team on 1300 797 363 or email at pyrenees@pyrenees.vic.gov.au