Coronavirus Service Changes

Council is making changes to service delivery in response to the Coronavirus COVID-19 pandemic. This information is correct on March 31, 2020.

 

Pyrenees Shire Council is contactable via 1300 797 363. Resource Centre-specific questions to 5349 1183. Our email address for all services is pyrenees@pyrenees.vic.gov.au.
 

Customer Service

Customer Service interactions with the public will be by phone and email. A secure drop box will be placed in our foyer at Lawrence Street, Beaufort for the lodgment of documents and cheque payments during business hours. Payments of rates, animal registrations and debtor statements can be made via telephone, BPAY or Australia Post. Please utilise BPAY where possible. Our website is available at www.pyrenees.vic.gov.au for information and interaction with the public.


Planning and Building

Planning and Building services will remain available via phone and via web conferencing facilities. Lodgment of applications via our website or by mail will remain. Applications will be processed as normal.

 

Works and Road Maintenance

Works and road maintenance will continue with staff practicing social distancing and following health guidelines. This includes parks and gardens maintenance.

 

Rubbish collection

Rubbish collection will continue as per normal and mitigations will be put in place should our contractor no longer be able to provide this service.

 

Transfer Stations

Transfer stations will remain open as normal, members of the public are advised not to attend Transfer Stations if they are unwell. Please practice social distancing.

 

Pyrenees Community Care

Personal Care services will continue to be provided. Staff will follow best practice guidelines in protecting themselves and their clients from transmission of any disease.

Meals on Wheels will continue as an essential service (provided by Beaufort and Skipton Health Service and Maryborough District Health Service).

Social support activity groups have been cancelled.  

Assessments and reviews for aged care services will be done by phone.

Domestic care will continue to be delivered but dependent on need and staff availability.

 

Avoca Community Car

Trips in the Avoca Community Car are restricted to urgent requirements only. Please contact the Library Services and Resource Centres Co-ordinator on 5349 1183 to discuss if your trip is eligible.

 

Environmental Health

Essential environmental health services will be maintained with adherence to social distancing practice and following health guidelines. Environmental Health Officers will provide ongoing communication to proprietors regarding COVID-19.

 

Community Safety and Amenity

Community Safety and Amenity Officers will continue essential work in accordance to OH&S regulations and with adherence to social distancing practice and following health guidelines.

 

Project delivery

Council plans to continue with delivery of projects where safely possible and while contractors remain available.

 

Community Engagement

Council encourages community engagement on projects and activities via digital communication, phone and written resources.

 

Maternal and Child Health

Mothers of new babies will be contacted by phone to arrange an appropriate appointment. Maternal and Child Health Services key ages and stages will continue on an appointment based system at this stage. The Maternal and Child Health information line is available on 13 22 29 and Nurse On Call is available on 1300 60 60 24, both are 24 hour services.

 

Immmunisations

Public immunisation sessions will be cancelled, immunisations will be carried out an appointment based system.

 

Supported Playgroup

Council’s Supported Playgroups in Beaufort and Avoca are suspended indefintely.

 

Libraries

Libraries are closed. Staff will be available via phone to assist customers in learning about e-books and e-borrowing. Books can be returned via return chutes.

 

Caravan Park

Council managed Caravan Parks (including the Beaufort Caravan Park) will close to public bookings in line with Federal Government advice. The Parks will remain available for workers and permanent residents.

 

Beaufort RV Park
The free campsite for recreation vehicles is closed.

 

Public Toilets

Public toilets will remain open as per normal.  The cleaning regime has increased in our high use public toilets.

 

Playgrounds
Playgrounds are closed to the public in line with the Australian Government announcement on 24th March 2020. This is in response to the Government restrictions aimed at reducing the spread of the COVID-19 virus.

 

Skateparks
Skateparks in the Pyrenees Shire are no longer available for use inline with the Australia Government announcement on March 29, 2020.

Exercise equipment
Permanent exercise equipment installed in Pyrenees Shire is not allowed to be used.  

Public facilities
Public facilities such as barbecues are not to be used.