Coronavirus Service Changes

Council is making changes to service delivery in response to the Coronavirus COVID-19 pandemic. Easing of restrictions will mean some Council services and facilities will return. Council had planned to re-open the service centre in Beaufort and Resource Centres in Avoca and Beaufort but this has been delayed because of manufacturing issue with sneeze guards. 

 

Pyrenees Shire Council is contactable via 1300 797 363. Resource Centre-specific questions to 5349 1183. Our email address for all services is pyrenees@pyrenees.vic.gov.au.
 

Customer Service for June

Customer Service centre in Beaufort will be available from 10am-4pm. These shortened hours are to allow for staff preparation and cleaning. The majority of Council staff are still working from home, and therefore if a meeting is required it will need to be booked in advance. We anticipate Customer Service will resume early June, but due to a delay from the manufacturer in fitting sneeze screens to our front counters unfortunately we have had to delay the June 2 opening of our offices to the public until further notice. We apologise for any inconvenience caused as we work through the changes outlined by the State and Federal Governments. The safety of our customers and staff is of our utmost priority and we look forward to welcoming you back soon.

Planning and Building

Planning and Building services will remain available via phone and via web conferencing facilities. Lodgment of applications via our website or by mail will remain. Applications will be processed as normal.

 

Works and Road Maintenance

Works and road maintenance will continue with staff practicing social distancing and following health guidelines. This includes parks and gardens maintenance.

 

Rubbish collection

Rubbish collection will continue as per normal and mitigations will be put in place should our contractor no longer be able to provide this service.

 

Transfer Stations

Transfer stations will remain open as normal, members of the public are advised not to attend Transfer Stations if they are unwell. Please practice social distancing.

 

Pyrenees Community Care

Community Care services will continue to be provided, with additional support available. Staff will follow best practice guidelines in protecting themselves and their clients from transmission of any disease. For a full list of available services, please click this link.

Meals on Wheels will continue as an essential service (provided by Beaufort and Skipton Health Service and Maryborough District Health Service).

Social support activity groups have been cancelled.  

Assessments and reviews for aged care services will be done by phone.

 

Avoca Community Car

Trips in the Avoca Community Car are restricted to urgent requirements only. Please contact the Library Services and Resource Centres Co-ordinator on 5349 1183 to discuss if your trip is eligible.

 

Environmental Health

Essential environmental health services will be maintained with adherence to social distancing practice and following health guidelines. Environmental Health Officers will provide ongoing communication to proprietors regarding COVID-19.

 

Community Safety and Amenity

Community Safety and Amenity Officers will continue essential work in accordance to OH&S regulations and with adherence to social distancing practice and following health guidelines.

 

Project delivery

Council plans to continue with delivery of projects where safely possible and while contractors remain available.

 

Community Engagement

Council encourages community engagement on projects and activities via digital communication, phone and written resources.

 

Maternal and Child Health

Mothers of new babies will be contacted by phone to arrange an appropriate appointment. Maternal and Child Health Services key ages and stages will continue on an appointment based system at this stage. The Maternal and Child Health information line is available on 13 22 29 and Nurse On Call is available on 1300 60 60 24, both are 24 hour services. Regular immunisations will continue for children.

 

Immmunisations

Public immunisation sessions will be cancelled, immunisations will be carried out an appointment based system.

 

Supported Playgroup

Council’s Supported Playgroups in Beaufort and Avoca are suspended indefintely.

 

Libraries

We anticipate Libraries will reopen early June, but due to a delay from the manufacturer in fitting sneeze screens to our front counters unfortunately we have had to delay the June 2 opening of our Libraries to the public until further notice. We apologise for any inconvenience caused as we work through the changes outlined by the State and Federal Governments. The safety of our customers and staff is of our utmost priority and we look forward to welcoming you back soon.

Resource Centre opening times will be as follows when they open: Avoca will be open from 10.30am-3.30pm and Beaufort 11am-4pm, Monday to Friday only to allow for preparation and cleaning. These shortened hours will be in place until June 30 as an interim arrangement. Social distancing and a patron limit of 20 people will apply.  

Caravan Park

The Beaufort Caravan Park is open for bookings, although only ensuite sites will be available. The Camp Kitchen and public amenities block will be closed. 

Beaufort RV Park

The free campsite for recreation vehicles is open.


Public Toilets

Public toilets will remain open as per normal.  The cleaning regime has increased in our high use public toilets.

Playgrounds, Skateparks and other public facilities

Playgrounds, Skate Parks, public gym equipment and other public facilities are now available for public use. We would encourage you to carry hand sanitizer and or soap and water to wash hands prior to and after using public equipment.

Boat ramps on Beaufort Lake

Boat ramps on the Beaufort Lake are open for use inline with state government easing of restrictions. Please following normal boating rules.